1 Introduction
Welcome to the X 88 platform. Our Privacy Policy ("Policy") explains how we collect your personal information, why we collect it, and how we keep it secure when you use X 88's website, app, or any of our services.
We believe privacy is a fundamental right for every member. That is why X 88's privacy policy has been built from the ground up with members' interests at its core. We do not collect data unnecessarily, and we never sell it to third parties without your consent.
This policy is written in full to ensure every X 88 member in Bangladesh can easily understand it. By continuing to use the platform, you are considered to have consented to this privacy policy.
In Brief: We use your data solely to improve our services and keep you secure. It is never sold to any third party.
2 What information we collect
X 88 collects two types of information — data you provide directly, and data collected automatically as you use the platform.
Information You Provide Directly
- Identity Information: Full name, date of birth, nationality
- Contact Information: Email address, mobile number, current address
- Identity Documents: National ID or passport number (for KYC verification)
- Financial Information: Payment method details (bKash/Nagad number, bank account information)
- Account Information: Username, password (encrypted), security questions
Automatically Collected Information
- Device Information: IP address, device type, operating system, browser
- Usage data: Pages visited, time spent, games played
- Transaction History: Records of deposits, withdrawals, and bets
- Location Information: General geographic location (city-level only, not precise GPS)
- Cookie & tracking data: Session cookies, preferred language and settings
| Data Type |
Purpose of collection |
Mandatory? |
| Name & Date of Birth |
Identity verification, age confirmation |
Yes |
| Mobile / Email |
Account Access, Notifications |
Yes |
| NID / Passport |
KYC Verification, Anti-Money Laundering |
For Withdrawals |
| Payment Details |
Deposit & withdrawal processing |
For Transactions |
| IP & Device |
Security, Fraud Detection |
Automatic |
3 How we use your information
X 88 uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:
For service operation
- Creating, managing, and securing your account
- Processing deposits and withdrawals
- Delivering gaming services and recording results
- Suggesting games and offers tailored to your preferences
For security and compliance
- Preventing fraud, money laundering, and unauthorized access
- Completing the KYC (Know Your Customer) verification process
- Fulfilling Legal Obligations
- Ensuring age verification (18+)
For contact and support
- Sending important account-related notifications
- Assisting the customer support team in resolving issues
- To notify you of new offers and promotions (with your consent only)
For Service Improvement
- Platform performance analysis and improvement
- Understanding user behavior to design new features
- Identifying issues and resolving them quickly
Important: X 88 never sells your data to advertisers or data brokers.
4 Data Sharing Policy
X 88 does not sell your personal information to any third party. However, in certain specific circumstances, limited information may need to be shared with trusted partners.
Who It May Be Shared With
- Payment Providers: bKash, Nagad, Rocket, Bank — solely for processing transactions
- Game Software Providers: To verify game results and ensure fairness
- KYC Verification Services: Licensed institutions for identity document verification
- Law Enforcement Agencies: Under court order or legal obligation
- Auditors & Regulatory Bodies: For license renewal and compliance verification
Our Commitment: Only the necessary information is shared with the partners mentioned above, and they are equally bound to uphold the same standard of privacy policy.
5 Cookie Policy
X 88 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device, used for everything from keeping you logged in to analyzing site performance.
Types of Cookies We Use
Essential Cookies
Analytics Cookies
Functional cookies
Security cookies
| Cookie Type |
Purpose |
Duration |
| Essential |
Login session, security tokens |
Cleared at end of session |
| Functional |
Language preference, theme settings |
1 Year |
| Analytics |
Page views, click patterns |
30 Days |
| Security |
Fraudulent login detection |
90 days |
You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.
6 Data Retention Period
X 88 does not retain your data indefinitely. Each category of information has a defined retention period, determined by legal requirements and business necessity.
- Account Information: Full duration while your account remains active
- Financial Transaction Records: Minimum 5 years after account closure (as required by law)
- KYC Documents: 3 years after account closure
- Customer support conversations: 2 Years
- Log & access data: 90 days
- Marketing Preferences: Until you change it
Once the specified retention period ends, your data is securely deleted or anonymized in a way that makes it impossible to identify you.
7 Your rights
As an X 88 member, you have certain important rights over your own data. To exercise these rights, simply contact our support team.
Right to Access Your Data
You can request to see what information we hold about you.
Right to correct your data
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Data Portability
You can request a download of your data in a readable format.
Right to Restrict Processing
You can request that we restrict the use of your data for specific purposes.
Right to withdraw from marketing
You can unsubscribe from promotional emails or SMS at any time.
To exercise these rights support@x88-baji.comto email us. We will respond within 30 business days.
8 Security Measures
X 88 uses industry-leading technology to protect your data. Our security infrastructure is multi-layered and under continuous monitoring.
- SSL encryption: 256-bit SSL/TLS encryption is used for all data transmissions
- Password hashing: Passwords are never stored in plain text — they are hashed using the bcrypt algorithm.
- Two-Factor Authentication (2FA): OTP-based verification for added security
- Firewall & DDoS Protection: Servers protected against cyberattacks
- Regular security audits: Regular penetration testing by independent third-party experts
- Data backup: Encrypted backups on geographically separate servers
Your Responsibilities: Never share your password or login credentials with anyone. X 88 will never ask for your password over the phone or by email.
9 Child Protection
X 88 is strictly for users aged 18 and above. We actively ensure that no minor is able to register on our platform.
- Age verification is mandatory at registration
- Date of birth is cross-checked during the KYC process
- Accounts are immediately suspended if a user is suspected to be a minor
If there is a risk of a minor in your household accessing online gaming, please visit our Responsible Gaming page.
10 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.
- Email: support@x88-baji.com
- Live chat: Live chat on the platform, available 24/7
- Response Time: 2–3 business days for general requests, within 24 hours for urgent matters
This policy was last updated on January 1, 2026. If any changes are made in the future, you will be notified via email or platform notification.